Your order has been successfully processed.

Within the hour (or sooner), our system will email you an order receipt. Please check the shipping address and order details in your receipt right away. If you need to change your order before it ships, please contact customerservice@jackcanfield.com  within 24 hours of placing the order.

Physical Products

• Orders typically ship within 72 hours
• All orders are shipped via UPS or USPS from our fulfillment center located in Rancho Cordova, CA and is based on the shipping method you selected upon checkout.
• Orders placed by 7AM Pacific Time, Monday – Friday will be processed for shipment within 72 business hours from our Filfillment Center. No shipments are processed on holidays or weekends.
• Method of shipment is either USPS (Postal Service) or UPS Ground & Next Day Service.

Digital Products

• If you ordered one of our exciting digital products (such as Jack’s Vision Board Software) you will receive an additional Email Confirmation containing your download and activation instructions. This email also contains your unique Key Code to unlock your product (this is very important).
• Some digital products are supported by our development partners. Should you need any technical assistance installing or activating, contact information for support can be found in your Email Confirmation.

If you have not received your invoice receipt email within 48 hours:

• Occasionally your confirmation email may end up in your spam folder. Please check your spam folder if you have not received a confirmation email.
• There is a possibility that your order attempt was not successful. For further assistance with checking the status of your order, please contact us by calling (805)563-2935, Ext 3, or send us an email at customerservice@jackcanfield.com

Return and Adjustment Policy

• We offer a 30-day money-back guarantee on all products* purchased at jackcanfield.com. In order to receive a full refund, the product will need to be in saleable condition and you will need to complete a Return Authorization Form.
• *Any product sold during an inventory closeout promotion are final sale and are non-refundable.
• We offer a one-time price adjustment if an item is marked down within fourteen (14) days of the date of your purchase.
• You can view our detailed return and price adjustment policy here.

Thank you again for your purchase.  Have a successful day!

Sincerely,

The Canfield Training Group

(805) 563-2935
Toll-Free (800) 237-8336
customerservice@jackcanfield.com