We want you to be 100% satisfied with your purchase of Jack Canfield’s products and programs, and we’re completely confident you will.
We offer a 30-day money-back guarantee on all items purchased at jackcanfield.com*. In order to receive a full refund, the product will need to be in saleable condition and you will need to complete a Return Authorization Form. Click here to download a Return Authorization Form
Send the package via UPS or insured U.S. Postal Service to the address indicated on the Return Authorization Form. Shipping and Handling charges are not refundable.
Your credit or refund will take 7-10 business days once the item is received at our warehouse facilities. If you ordered by credit card, we will credit the same account the order was placed with and will show on your next statement depending on the issuing bank and/or billing cycle.
*Products ordered using volume discount pricing are non-refundable
If you have any questions or concerns, please contact us:
9am-4pm Pacific | Monday through Friday
Toll-Free in US: 1-800-237-8336
Outside US: 1-805-563-2935
We offer a one-time price adjustment if an item is marked down within fourteen (14) days of the date on your purchase. To obtain a price adjustment on an online purchase, you must call 1-800-237-8336, or send an email message to Customer Service within the fourteen (14) day window. Include your order number in your email message. If you are within the deadline, we'll refund you the difference in your original form of payment.